Subscriber Experience UI for Customer Care

User Explorer organizes all details about the user experience into a single interface

Features

User Explorer allows you to view the historical details of a user’s experience. This includes:

  • Dropped / Blocked Calls
  • Data Speeds
  • Battery Performance
  • GPS Location
  • User Survey & Feedback

Real-time remote device testing

  • Data Connectivity
  • Video streaming
  • Audio Streaming
  • Web page download

Problem Area Detection

The problem detection inspects the raw data for concentrations of network problems according to the selected criteria then ranks and outlines them. The sample and statistics from each outlined area are available to view in the event grid in the MMC web tool.