Visión

Ser el líder en herramientas de análisis móviles.

Misión

Ser el proveedor de análisis en tiempo real, relacionados con el desempeño de la red, la experiencia del cliente y la inteligencia empresarial.

MyMobileCoverageSM es el líder en herramientas analíticas móviles.

Hacemos posible que el cliente vea la calidad precisa de la experiencia (QoE), desde la información proporcionada directamente por sus suscriptores, con la más amplia gama de mediciones detalladas de rendimiento disponibles.

MyMobileCoverageSM ofrece soluciones globales para el rendimiento de red, Mobile Analytics, y Mobile Customer Care.

The MMC Value Propositions

Engineering & Quality Assurance

  • Near real-time multi-dimensional view of network performance from the subscriber handset
  • Investigate abnormal events: dropped/blocked calls, no service, slow data speeds
  • Coverage analysis
  • Data correlation with other data sources
  • Assist in new technology rollout (4G/LTE/EV-DO)

Marketing & Business Intelligence

  • Continuous KPI analysis by market, segment, groups, devices
  • Continuous analysis of customer experience, movement, and usage
  • Competitive performance benchmarking
  • Provide customer experience feedback mechanism
  • Geo targeted marketing campaigns

Enterprise / High-Value Customer Support / Operational Intelligence

  • Customer support with real-time analysis of mobile experience
  • Manage segments of subscribers with ‘Grouping’ feature
  • Set ‘Alerts’ triggered by minimum performance thresholds
  • Manage SLAs for Enterprise VIP customers
  • User Experience statistics for device and mobile applications